1. WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the purchasing and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computerâ€™s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products, and other updates.
We never share your information with third parties, except those used by us such as google analytics and mail chimp. All information collected is used for our internal purposes. However, we may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
4. SHIPPING POLICY
We pack your order with extra care and get it to you just as fast as we can. Find out how to estimate shipping fees and delivery times below.
We guarantee your satisfaction and we will give you a replacement or a refund (if the same products are not available), for the package which is lost or damaged upon arrival, please contact our Customer Support Team.
Tracking your order
You can check the status of a current order with your order number and email address. As soon as your order ships, we'll send you a confirmation email that includes a tracking number. Currently tracking is not provided for international standard shipments.
5. OWNERSHIP OF DESIGN / ARTWORK / PHOTOGRAPHS
By submitting a design/artwork/photograph for use to get a customized product created at The Engraved Store, the customer certifies that they have the right, to use the design/artwork/photographs for their usage and The Engraved Store stands here as a facilitator.
You agree not to share any files (for customization) consisting of the following:
6. ERROR LIABILITY