Given that this product is made of wood and intricately designed; there may be slight variations in the design, texture, and color of the actual product than shown in the image. Such variations are natural in the manufacturing of wooden products. Please do not consider this as a defect or a wrong delivery.
Given the above disclaimer, we consider the return and refund requests, if the following conditions are met:
Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.). Additionally, please mention details about the damaged merchandise on the delivery receipt instead of signing it as 'received'. Kindly send us a picture of the damaged good to be eligible for return.
While unboxing any item, please make sure to make a video to assure transparency. In case of a return request please provide the unboxing video, only after which we will be processing your refund or exchange.
-The product must be returned without any scratches or damage.
-Must be returned in its original packaging.
-Must not be a sale item. All products on sale are non-refundable.
-Must not be a custom engraved product. No returns or exchange for custom engraved products.
- Must not have used a coupon code. No returns on orders that have a discount via promotional code
- Shipping cost is non-refundable.
The returns must be made to our office, the address for which is:
A9, Nehru Nagar, Panipetch
Jaipur, Rajasthan, 302016
Phone number: +91-9351694257
For the return and refund requests, please send an email to firstname.lastname@example.org with the defective/damaged product images or call us at +91-9351694257